Online Orders and Delivery May 2020
Please allow a little more time to receive your orders
Our warehouse teams are working hard to pack all orders while maintaining a safe social distance at this time. Please allow approximately 5-7 days for your order to be processed by our team and we will be sure to let you know once it has been sent. You will receive a confirmation email once your parcel has left our warehouse.
Parcel delivery may take longer than usual
Orders are also taking longer to be received due to delays with Australia Post’s parcel service. Please follow your order tracking details when you receive your shipping confirmation email from us. As a minimum, we suggest allowing an additional 7-10 business days for your delivery to be completed, on top of our usual timeframes. You can see our usual shipping and delivery information here.
Thank-you for your patience and understanding
Our retail stores are temporarily closed.
The situation with Coronavirus (COVID-19), has presented unprecedented changes for all of us and we thank you for your understanding and continued support. We will continue to stay connected with you through our online channels as we all approach this challenge together.
Making things easier:
In-store and online returns extended
We have extended our return period from 14 days to 90 days for both in-store and online purchases.
Gift Cards - Extended Expiry
If you have a gift card that is due to expire during our temporary store closure, we will honour the current value of the card until October 2020.
You can still shop online with us
Australia Post continues to operate its regular delivery service with us. We offer free express shipping on all orders over $80 (Australia Only).
Given the changing situation of Coronavirus (COVID-19), we will continue to publish further updates here.
You can also follow us on Facebook or Instagram to stay connected.
We are here to support our community and ask you all to stay safe.