1. WHAT IS YOUR RETURNS POLICY?

EXTENDED RETURNS:


With the uncertainty of lockdowns, we understand that returning your items to your nearest store is not always possible. 

When the stores in your area are temporarily closed, the option to return your purchases at a local Sportsgirl for free is no longer available, so we’d like to make it easier for you.

In the event of a lockdown in your state/region, whether you purchased in store or online, the 30 day returns timeframe will commence once the lockdown period is over and stores reopen. 

If you were near your 30 days at the start of the lockdown, please don’t be concerned and reach out by clicking the "Contact Us" button on the right hand lower corner of your screen.

Of course for any online purchases, our returns portal remains operational any time if you wish to purchase your returns postage label. Please note this portal is not a free returns service and not available for in-store purchases.

Under regular circumstances, the normal 30 days timeframe will apply. For more details on our Returns T&Cs and policy, please see below.

CHANGE OF MIND RETURNS:


Didn’t love your new purchase? No problems! All change of mind returns must be completed within 30 days of purchase in store or the date you receive your online order.

Please note that Sportsgirl instore gift cards are not refundable under any circumstances.

 

FULL PRICE:


In store purchase - Items can be refunded with proof of purchase or exchanged for other items without a receipt in stores only


Online purchase - Refundable both in-stores and if sent back to our online store.


SALE/OUTLET ITEMS:

In store purchase – Non-refundable, items can only be exchanged for other goods in stores.


Online purchase – Refundable both in-stores and if sent back to our online store.

 

 

CONDITIONS:


Items returned must be in their original sale condition (unworn, unwashed, unused with all original tags and labels attached).


Beauty items, Sportsgirl instore gift cards underwear, swimwear, earrings, hosiery, face masks and gift cards cannot be returned for change of mind reasons.


Shipping costs from online purchases and returns postage are non-refundable.


You may be asked to provide personal details for returns or exchanges for verification purposes.

Please note: Sleepwear can only be returned back to our online store 



FAULTY RETURNS:


We want you to be satisfied with your purchase, but in the event that you receive a faulty item in your online order, please take it to your nearest store within reasonable time along with your order confirmation.


If you are not located near a Sportsgirl, please contact us with your order number, details of the fault and any relevant photos.

For faulty items from an in store purchase, please visit your nearest Sportsgirl for your returns with your proof of purchase.

 

YOUR RIGHT TO A REFUND OF PURCHASE PRICE


You are entitled to a refund for items you purchase from Sportsgirl if the item is:

 

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or


(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or


(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Sportsgirl with proof of purchase, such as your original Sportsgirl receipt or bank statement.

 

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a Sportsgirl gift card of equivalent value to the item, Sportsgirl is happy to exchange or give you the gift card instead of a refund.

 

SPORTSGIRL 'CHANGE OF MIND POLICY'


Sportsgirl is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.

However, under our own Sportsgirl 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to thepurchase price for most items provided that:

 

(a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and


(b) the item is unworn and in its original condition; and


(c) all original labels and tickets are attached to the item; and


(d) you provide an original Sportsgirl tax invoice as proof of purchase; and


(e) sale merchandise purchased in stores will only be exchanged, not refunded.

 

The Sportsgirl 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:


(a) earrings


(b) cosmetics/Sportsgirl Beauty items 


(c) lingerie


(d) hosiery/socks


(e) swimwear

(f) Sportsgirl instore gift cards

 

2. HOW DO I RETURN ITEMS I'VE PURCHASED ONLINE?

WITHIN AUSTRALIA

EXTENDED RETURNS:


With the uncertainty of lockdowns, we understand that returning your items to your nearest store is not always possible. 

When the stores in your area are temporarily closed, the option to return your purchases at a local Sportsgirl for free is no longer available, so we’d like to make it easier for you.

In the event of a lockdown in your state/region, the 30 day returns timeframe will commence once the lockdown period is over and stores reopen. 

If you were near your 30 days at the start of the lockdown, please don’t be concerned and reach out by clicking the "Contact Us" button on the right hand lower corner of your screen.

For faulty items received, please notify us by using the "Contact Us" button with your order number & photos of the fault.

Of course, for any Change of Mind returns, our AusPost portal remains operational any time if you wish to purchase your returns postage label. Please note this portal is not a free returns service.

Under regular circumstances, the normal 30 days timeframe will still apply. For more details on our full Returns T&Cs and policy, please see above. 

 

CHANGE OF MIND 

IN STORE:

For your convenience, online purchases can be returned at our Sportsgirl stores for a refund or an exchange within 30 days of delivery
in line with our returns policy.

Online orders paid with Afterpay can also be refunded or exchanged in any of our Sportsgirl stores. 

Bring along your email confirmation or the small packing slip included in your parcel as proof of purchase, and our store teams will help further.

Any refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes used.


ONLINE RETURNS VIA AUSPOST PORTAL:


Due to the temporary closures of our stores in various states, our online team are currently experiencing high volumes in returns parcels. Once your returns parcel is received, please allow up to 5-7 business days for the refund to be processed. To track your returns parcel, please enter the label tracking number here


1. Go to AusPost Returns to purchase your returns label.

2. Fill out your return details and complete the payment of your returns label.

3. You have the option of having your label emailed to you to print at home, or only the returns QR code to take to the post office to scan.

4. Tick the relevant items on your returns slip and include in your parcel.

5. Take your parcel to the post office, show your returns email and lodge the item at the counter.

Australia Post will then send up to 3 notifications to your email address to update you once the returns parcel is on its way. We strongly recommend retaining these details to monitor the journey of your returns parcel.


Refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes used.

Please note that we do not process refunds in advance of returns parcels arriving at our facilities under any circumstances.

If you suspect that your returns parcel is severely delayed in reaching us, please contact Australia Post to lodge an enquiry. 

Once you have obtained an AusPost case number, please contact our team here.



I'D LIKE TO USE MY OWN PRE-PAID POSTAGE SATCHEL TO SEND MY CHANGE OF MIND RETURNS:


You are more than welcome to use your own postage satchel and send your items to the below address:

Sportsgirl Online

3 Norwest Ave

LAVERTON NORTH

Victoria 3026

Australia


Please include your completed returns slip inside & your returns address, and
retain tracking number for your parcel as we do not accept responsibility of any returns lost in transit.

 

FAULTY RETURNS 

In the event that you receive a faulty item in your online order, please take it to your nearest store within reasonable time along with your order confirmation. 


If you are not located near a Sportsgirl store, or stores near you are closed due to lockdown, please contact us with your order number, details of the fault and all relevant photos of the item.



I DIDN'T RECEIVE THE AUSPOST RETURNS LABEL EMAIL:

Please ensure that you have checked your junk/spam folders for the email.

If you encounter an error in the portal or submitted an incorrect email address, please request a refund for your returns label by following the steps below

1. Go to https://helpandsupport.auspost.com.au/s/products-and-services 

2. Select Mail Products and your enquiry type as Parcel

3. Provide the transaction details, number of attempts (if multiple) & full name in your refund request

4. Click Next, and Review & Submit

On logging the request you will receive an enquiry reference number to use in any future communications about the refund request.

You will be contacted as soon as possible after logging the request, and the refund request will usually be actioned within 48 hours.

 

 

INTERNATIONAL RETURNS

Please send any change of mind returns to the address below:

 

Sportsgirl Online

3 Norwest Ave

LAVERTON NORTH

Victoria 3026

Australia 

 

All returns must include your completed return form included with your order.

We recommend you send your goods back using a trackable delivery service as Sportsgirl does not accept responsibility for items lost in transit.

Once we receive your parcel, we will process your refund within 1-2 business days and a confirmation will be emailed to you.

Refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes used.

Please note that we do not process refunds in advance of returns parcels arriving at our facilities under any circumstances.

In the event that you receive a faulty item in your online order, please contact us with your order number, details of the fault and any relevant photos.

3. DO YOU OFFER EXCHANGES?

Online orders within Australia:


Exchanges can only be processed in our physical Sportsgirl stores, but not at our online facilities.

For any online purchases returned via post to our facilities, a refund will be processed back to your original method of payment, excluding any shipping fees or promotional discount codes used in the order.

Please visit your nearest Sportsgirl if you wish to exchange items from your online order, in line with our Returns policy.

To find your nearest Sportsgirl, please use our Store Locator here



International orders:


If you wish to exchange your purchase, you will need to return it for a refund and place a new order online.

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