With the uncertainty of lockdowns, we understand that returning your items to your nearest store is not always possible.
When the stores in your area are temporarily closed, the option to return your purchases at a local Sportsgirl for free is no longer available, so we’d like to make it easier for you.
In the event of a lockdown in your state/region, whether you purchased in store or online, the 30 day returns timeframe will commence once the lockdown period is over and stores reopen.
If you were near your 30 days at the start of the lockdown, please don’t be concerned and reach out by clicking the "Contact Us" button on the right hand lower corner of your screen.
Of course for any online purchases, our returns portal remains operational any time if you wish to purchase your returns postage label. Please note this portal is not a free returns service and not available for in-store purchases.
Under regular circumstances, the normal 30 days timeframe will apply. For more details on our Returns T&Cs and policy, please see below.
CHANGE OF MIND RETURNS:
Didn’t love your new purchase? No problems! All change of mind returns must be completed within 30 days of purchase in store or the date you receive your online order.
Please note that Sportsgirl instore gift cards are not refundable under any circumstances.
In store purchase - Items can be refunded with proof of purchase or exchanged for other items without a receipt in stores only
Online purchase - Refundable both in-stores and if sent back to our online store.
In store purchase – Non-refundable, items can only be exchanged for other goods in stores.
Online purchase – Refundable both in-stores and if sent back to our online store.
Items returned must be in their original sale condition (unworn, unwashed, unused with all original tags and labels attached).
Beauty items, Sportsgirl instore gift cards underwear, swimwear, earrings, hosiery, face masks and gift cards cannot be returned for change of mind reasons.
Shipping costs from online purchases and returns postage are non-refundable.
You may be asked to provide personal details for returns or exchanges for verification purposes.
Please note: Sleepwear can only be returned back to our online store
We want you to be satisfied with your purchase, but in the event that you receive a faulty item in your online order, please take it to your nearest store within reasonable time along with your order confirmation.
If you are not located near a Sportsgirl, please contact us with your order number, details of the fault and any relevant photos.
For faulty items from an in store purchase, please visit your nearest Sportsgirl for your returns with your proof of purchase.
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from Sportsgirl if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Sportsgirl with proof of purchase, such as your original Sportsgirl receipt or bank statement.
If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.
If you are entitled to a refund but you would prefer to exchange the item or receive a Sportsgirl gift card of equivalent value to the item, Sportsgirl is happy to exchange or give you the gift card instead of a refund.
SPORTSGIRL 'CHANGE OF MIND POLICY'
Sportsgirl is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
However, under our own Sportsgirl 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to thepurchase price for most items provided that:
(a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original Sportsgirl tax invoice as proof of purchase; and
(e) sale merchandise purchased in stores will only be exchanged, not refunded.
The Sportsgirl 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
(b) cosmetics/Sportsgirl Beauty items
(f) Sportsgirl instore gift cards