1. WHAT IS YOUR RETURNS POLICY?

CHANGE OF MIND RETURNS:


Didn’t love your new purchase? No problems!


All change of mind returns must be completed within 14 days of purchase in store or the date you receive your online order.

 

FULL PRICE:


In store purchases - Items can be refunded with proof of purchase or exchanged for other items without a receipt in stores only


Online purchases - Refundable both in-stores and if sent back to our online store.


SALE ITEMS:

In store purchases – Items can be exchanged for other goods in stores only.


Online purchases – Refundable both in-stores and if sent back to our online store.

 

CONDITIONS:


Items returned must be in their original sale condition (unworn, unwashed, unused with all original tags and labels attached).


Cosmetics, underwear, swimwear, earrings, hosiery or gift cards cannot be returned for change of mind reasons.


Shipping costs from online purchases and phone orders are non-refundable.


You may be asked to provide personal details for returns or exchanges for verification purposes.



FAULTY RETURNS:


We want you to be satisfied with your purchase, but if the products you purchase are faulty please contact us or visit your local store.

 

YOUR RIGHT TO A REFUND OF PURCHASE PRICE


You are entitled to a refund for items you purchase from Sportsgirl if the item is:

 

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or


(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or


(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Sportsgirl with proof of purchase, such as your original Sportsgirl receipt or bank statement.

 

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a Sportsgirl gift card of equivalent value to the item, Sportsgirl is happy to exchange or give you the gift card instead of a refund.

 

SPORTSGIRL 'CHANGE OF MIND POLICY'


Sportsgirl is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.

However, under our own Sportsgirl 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to thepurchase price for most items provided that:

 

(a) you return the item within 14 days from the date of purchase (or for online purchases, from the date you receive it); and


(b) the item is unworn and in its original condition; and


(c) all original labels and tickets are attached to the item; and


(d) you provide an original Sportsgirl tax invoice as proof of purchase; and


(e) sale merchandise will only be exchanged, not refunded.

 

The Sportsgirl 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:


(a) earrings


(b) cosmetics


(c) lingerie


(d) hosiery 


(e) swimwear

 

2. HOW DO I RETURN ITEMS I'VE PURCHASED ONLINE?

Australian Returns

To return items to our online store, please follow the steps below:

1. Go to AusPost Returns 

2.  Fill out your return details and pay for your return to be processed

3. Print your return label with your order (the label will also be emailed to you). Don't have a printer? No problem. You can print your label at a post office - just show the confirmation email on your mobile device and they can print it for you.

4. Fill out the bottom section of the return form that came with your parcel and include with your return.
Then lodge your item at a post office, or drop it into a red street posting box (if size permits).

5. Take your parcel to the counter at the post office if you want a lodgement receipt with a parcel tracking number.

Once we receive your parcel we will process your return and you will receive a confirmation email.

 

We recommend that you use a tacking number for your returns parcel as we do not accept responsibility of any returns lost in transit.

 

Our Returns address is:

 

Sportsgirl Online

26 Ravenhall Way

RAVENHALL

Victoria 3023

Australia

 

 

International Returns

Please send your return to the address below:

 

Sportsgirl Online

26 Ravenhall Way

RAVENHALL

Victoria 3023

Australia 

 

All returns must include your completed return form included with your order or print and fill out an online returns form here.

We recommend you send your goods back using a trackable delivery service as Sportsgirl does not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding delivery charges.

 

3. DO YOU OFFER EXCHANGES?

Unfortunately we can’t accept online exchanges; however you can take your order into any Sportsgirl store for an exchange (within Australia).

 

Please show your order confirmation email for any in store exchanges.

 

Alternatively, you can return your items to our online location for a refund and place a new order.

 

For international and Afterpay orders, if you wish to exchange your purchase, you will need to return it for a refund and place a new order.

4. ONLINE RETURN FORMS

If you would like to use the self service Aus Post return portal.

Please visit the following: online returns portal 

 

Otherwise; If you do not wish to use the Aus Post returns portal. Please feel free to complete the Sportsgirl returns form provided.

Contact Us


Please note our response time for all enquiries via contact form is two business days.

If your enquiry is urgent, please call 1300 250 100 (Mon - Fri, 9am - 5pm AEST, excluding public holidays)

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