1. SHIPPING DELAYS: NSW & QLD FLOOD IMPACTS
Due to heavy flooding in areas of New South Wales and Queensland, please note that Australia Post are experiencing delays within their network. 

To view how this may impact your order, please visit the Australia Post website here
2. SHIPPING WITHIN AUSTRALIA

PROCESSING DELAYS 

Please note due to the pandemic, the current processing time for all orders is between 3-5 business days (excludes weekends, public holidays).

As usual, your tracking details will be emailed within 24 hours of shipment from Australia Post and your orders are shipped via Express Post.

We kindly request your patience and thank you for your continued support during this time.

*Express Shipping is by Australia Post and the delivery timeframes excludes any processing time at our facilities


All orders are shipped from Melbourne, Australia. 


Once you place your order, please allow 1-3 business days for it to be processed before shipment (excluding weekends & public holidays)

Tracking details will be emailed to you within 24 hours of shipment from Australia Post.

During any peak promotional times on our website, processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

For more information on Australia Post's timeframes, you may wish to visit their website.

AUSTRALIA POST EXPRESS DELIVERY TIMEFRAMES: After Despatch 

Delivery times are estimates based on information provided by Australia Post and excludes any processing time at our facilities.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

DESTINATION

DELIVERY TIME

ORDERS OVER $80

ORDERS UNDER $80

Australian Metro Areas 2 - 3 Business days  FREE EXPRESS DELIVERY $12.95
Australian Regional Areas 4 - 5 Business days FREE EXPRESS DELIVERY $12.95
Australian Remote Areas 5 - 6 Business days  FREE EXPRESS DELIVERY $12.95



In-store gift cards:

Gift cards over $50 will receive Free Express Shipping at checkout, and for below $50, a shipping fee of $5 will apply.

4. SHIPPING INTERNATIONALLY

How much does delivery cost to New Zealand? 

Delivery to New Zealand is free for orders over $100, otherwise the shipping cost is $30 for orders under $100.
In-store gift card purchases over $80 receive free shipping, otherwise the shipping cost is $5 for gift card purchases under $80.

 

 How much does international delivery cost?

International Delivery we charge a flat rate of $30 AUD or $5 AUD for in-store gift card purchases. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

 

How long will my order take to be delivered?

For International delivery, you should receive your order within 10 business days.

Sportsgirl ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided.

Please note: We do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

5. CAN I TRACK MY ORDER?

Your tracking details will be emailed to you by Australia Post within 24 hours of shipment.

Please allow 1- 3 business days for your order to be processed at our facilities before shipment, and during peak promotional times, please allow up to 7 business days for processing.

If you have an account with us and were logged in at the time of checkout, you will also receive your tracking details in your profile. 

In the event that you submitted an incorrect email at checkout, please contact our team here.

 

 

 

 

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6. HAS MY ORDER BEEN DESPATCHED YET?

Before despatch/shipment, please allow 1-3 business days for your order to be processed by our team, and during promotional periods, up to 7 business days for processing.

Once your order has been despatched, you will receive a tracking notification from Australia Post via email within 24 hours.

7. IS DELIVERY TO PO BOXES AVAILABLE

We do deliver to Australian PO BOX addresses, for more info visit this link.

8. WHAT IS AUTHORITY TO LEAVE (ATL)

All orders are delivered by Australia Post or StarTrack and will require a signature on delivery; this will be taken to a nearby Post Office if you are not home.

 

If you will not be home to receive the delivery, you can select Authority to Leave (ATL) box at the check out to authorise us to arrange your order to be delivered and left at your nominated shipping address without requiring your signature.  You will receive confirmation that your order has been delivered via email. 

 

Please note: Sportsgirl will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address.  Sportsgirl will not be in the position to offer a replacement or a refund for any lost or damaged goods as a result of you selecting authority to leave.

 

9. WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Once an order has been submitted, we unfortunately cannot make any changes to the contents, including:

1. Size/colour changes,
2. Adding, swapping or removing of items,
3. Change of address,
4. Applying discounts and promo codes retrospectively.

Please feel free to still contact us if you have made an error with your order and we will do our best to assist you.

You may also call 1300 250 100 (Mon - Fri, 9am - 1pm AEST, excluding public holidays).
10. CAN I ADD A GIFT MESSAGE?

You can add a gift message when you reach the shopping bag. Just fill in the fields to, from and message for a little gift note to be added to your order.

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