FAQ's

Most popular answers

1. SHIPPING LOCALLY

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

STANDARD DELIVERY: After Dispatch (Australia Post) 

DESTINATION

DELIVERY TIME

ORDERS OVER $50

ORDERS UNDER $50

Australian Metro Areas  3 - 6 Business days  FREE STANDARD DELIVERY $6
Australian Regional Areas  4- 6 Business days FREE STANDARD DELIVERY $6
Australian Remote Areas  5 - 16 Business days  FREE STANDARD DELIVERY $6

 

EXPRESS DELIVERY: After Dispatch (Australia Post)

DESTINATION

DELIVERY TIME

ORDERS OVER $80

ORDERS UNDER $80

Australian Metro Areas 1- 2 Business days  FREE EXPRESS DELIVERY $10
Australian Regional Areas Add 1-2 Business days FREE EXPRESS DELIVERY $10
Australian Remote Areas Add 1-2 Business days  FREE EXPRESS DELIVERY $10

 

 

DELIVER TO STORE: After Dispatch (Star Track)

DESTINATION

DELIVERY TIME

COST

Australian Metro Areas 1-2 Business days FREE 
Australian Regional Areas Add 1-2 Business days FREE
Australian Remote Areas Add 1-2 Business days FREE

 

Click here: For Australia Post website to find the delivery timeframe for Metro, Regional or Remote areas. 

 

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

 

3. SHIPPING INTERNATIONALLY

How much does delivery cost to New Zealand? 

For Delivery to New Zealand we charge a flat rate of $15 AUD for all orders.

 

How much does delivery cost?

International Delivery we charge a flat rate of $30 AUD.

 

How long will my order take to be delivered?

For International delivery, you should receive your order within 10 business days.

Sportsgirl ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided.

Please note: We do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

 

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

4. CAN I TRACK MY ORDER?

All orders will come with a tracking number which will be emailed to you. Your parcel can be tracked here.

 

5. HAS MY ORDER BEEN DESPATCHED YET?

We will send you a confirmation email with a tracking number as soon as your order has been despatched.

 

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6. IS DELIVERY TO PO BOXES AVAILABLE

We do deliver to Australian PO BOX addresses, for more info visit this link.

7. WHAT IS AUTHORITY TO LEAVE (ATL)

All orders are delivered by Australia Post or StarTrack and will require a signature on delivery; this will be taken to a nearby Post Office if you are not home.

 

If you will not be home to receive the delivery, you can select Authority to Leave (ATL) box at the check out to authorise us to arrange your order to be delivered and left at your nominated shipping address without requiring your signature.  You will receive confirmation that your order has been delivered via email. 

 

Please note: Sportsgirl will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address.  Sportsgirl will not be in the position to offer a replacement or a refund for any lost or damaged goods as a result of you selecting authority to leave.

 

8. WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

I DIDN’T RECEIVE MY CONFIRMATION EMAIL

You may have entered an invalid email address or your order did not go through.

 

I HAVE PLACED THE WRONG ADDRESS ON MY ORDER

We always ask that you check all details prior to checking out.

 

I RECEIVED THE WRONG ORDER

Please contact us immediately if you have received the incorrect goods.

 

For all other questions, please contact us or call 1300 250 100 (Mon - Fri, 9am - 5pm AEST, excluding public holidays).

9. CAN I ADD A GIFT MESSAGE?

You can add a gift message when you reach the shopping bag. Just fill in the fields to, from and message for a little gift note to be added to your order.

Contact Us


Please note our response time for all enquiries via contact form is two business days.

If your enquiry is urgent, please call 1300 250 100 (Mon - Fri, 9am - 5pm AEST, excluding public holidays)

 

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