UPDATES ON OUR STORES AND GENERAL COVID IMPACTS
WE’RE EXPERIENCING SOME DELAYS RIGHT NOW...
At this time, our Online Fulfilment and Customer Support teams are working through
high volumes of online postal returns and enquiries.
Our teams are still working through more postal returns than usual.
Once your returns parcel is received, please allow up to 2-3 business days for the refund to be processed.
To track your returns parcel, please enter the label tracking number here
CUSTOMER SERVICE ENQUIRIES
Whilst our teams aim to answer all of your questions as quickly as possible,
please allow between 3-5 business days to receive a reply via email.
Please also ensure you check your spam/junk if you’re waiting on a response from us.
Our phone lines are open between 9am - 2pm AEDT each weekday for urgent enquiries only,
and for all other enquiries, please continue to use our online form on our FAQs page.
Hint: click on the “Contact Us” button on the bottom right corner of your screen on the FAQs page
As metro stores begin to reopen across NSW and VIC, please note that limited trading hours and days will temporarily apply
Please call your local store directly prior to your visit as opening/closing times can change suddenly due to unforeseen circumstances
NEW SOUTH WALES
In line with government regulations, the below NSW stores are now open:
Albury, Armidale, Balgowlah, Bankstown, Baulkham Hills, Blacktown, Bondi, Broadway, Burwood, Byron Bay,
Campbelltown, Charlestown, Coffs Harbour, Erina, George Street, Green Hills, Hornsby, Hurstville, Kotara,
Leichhardt, Lismore, Liverpool, Macquarie, Manly, Menai Marketplace, Merrylands, Miranda, Narellan, Newcastle, Orange,
Pagewood, Penrith, Port Macquarie, Roselands, Shellharbour, Sylvania, Tamworth, Top Ryde,
Tuggerah, Tweed City, Wagga Wagga, Warriewood, Warringah, Wollongong
In line with government regulations, our stores in Melbourne metro
have reopened from Saturday 30th October 2021.
All VIC regional stores continue to trade as usual.
BACK TOGETHER IRL
The rest of our stores across Australia are open.
Slowly, safely but steadily, we’re coming together and we’re looking forward to seeing your
The past two years have been eventful and ever-changing – and we will keep you up to date
if things continue to change.
Please visit our store locator and contact your local store for updated hours of trade.
You are always our priority
We’ve made a few changes to how you can shop in our stores, so we can serve you safely.
Social distancing means that we will limit the number of customers in stores at one time. These numbers will be displayed on our storefronts.
All stores have been extensively cleaned before reopening and fitted with hand sanitiser.
Our fitting rooms are open but remain a no service area for now.
Our preferred payment options are card or gift card, but we do accept cash.
As store hours are subject to change at short notice, we recommend that you call your local store for its opening hours that day.
If you’d prefer to stay at home, you can shop online with us 24/7.
Please stay connected with us on email and social media for the latest information. Remember that we have also extended our returns period, gift card expiry and active laybys, but please aim to come into store as soon as you can to return, redeem or pick up.
We hope to see you soon and thank you for your understanding.
Please continue to stay safe.