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Built on the belief that a well-designed item deserves a second life, RELOOP and Suzanne Grae are on a mission to revolutionise the way we consume fashion.

Sign Up
When buying an item on suzannegrae.com.au you will be given the opportunity to sign up to RELOOP (Shop now, re-sell later). Whether it is during the purchasing process or after you have purchased the item, you will be given an option to “Activate Your RELOOP Account".
Once your account is activated, tell RELOOP a little bit about yourself and your items, and learn more about the pieces they accept and what you can expect from the process.

They’ll do the leg work
Once you have activated your account, your item(s) will appear on RELOOP. They can stay there for as long as you like until you’re ready to sell them.
When you decide to sell your items, RELOOP will send you a printable postage label or a RELOOP kit to pack your items - whichever you prefer. Once they receive your items their trusted experts will clean, quality check (repair if necessary,) and get them ready to be uploaded.

Start Selling
You’re ready to sell! Your accepted items will be listed on RELOOP and waiting to start their new life. Once your item is sold, you will receive payment directly.
Every re-sold item saves 19kg of CO2 from entering our atmosphere, so thank you!

Find out more about RELOOP here.


FAQs

What is RELOOP?
RELOOP is here to help you buy and sell Pre-Loved Premium Fashion. RELOOP and Suzanne Grae believes that a well designed item deserves more than one life. Together, we are on a mission to revolutionise the way fashion is consumed and close the consumption waste loop.

Can I list any product I buy from Suzanne Grae?
You can list any clothing item purchased for over $50 from Suzanne Grae on RELOOP. RELOOP can only resell items that are in good condition, so please make sure your pieces have more love to give and are in resalable condition.  

Will my Suzanne Grae account be linked to RELOOP?
 No, your Suzanne Grae account will not be linked to your RELOOP account.

How long do I have to list the item I bought from Suzanne Grae on RELOOP?
RELOOP will accept eligible Suzanne Grae items that are within a year old. If you’ve owned your item for a year or more, it can no longer be listed in the RELOOP marketplace.
   
I forgot to add my items to RELOOP when I purchased them from Suzanne Grae, can I still list them on RELOOP?
Yes, you can! Log into your RELOOP account via their website to add the item manually by following the steps here.
     
What happens if my item doesn’t meet the RELOOP listing guidelines?   
You’ll be notified within 7 working days if the RELOOP team has accepted your item for resale. If your item is unable to be accepted, or does not meet listing requirements, they can be returned to you, or donated.
    
If my items are unable to be resold, and I choose to donate them, what happens to them? 
If you choose to donate your items due to them not meeting the re-sale requirements, they will be donated to RELOOP’s not-for-profit service partner, Dress For Success!
   
How do I send the item to RELOOP?     
When you are ready to send your item to RELOOP, you just need to contact RELOOP via the form here and request a RELOOP kit. The kit will include a compostable return satchel and a return label, all you have to do is put your item in the satchel and drop it off at any yellow post box!
  
How do I list an item on RELOOP?    
You can list an item on RELOOP by logging into your RELOOP account and following the sets here. 
    
 What is circular fashion?   
It’s a reuse revolution! Circular fashion is the practice of using items that already exist. Circular fashion models include rental, resale, creating long-lasting designs and repairing garments. Reusing garments extends the lifespan of a product while reducing the amount of clothing sent to landfills.

I have a question related to RELOOP, how do I contact them?   
If you have a question about RELOOP, you can contact them directly here via their website.


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