If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.
If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password.
You can also change your password, email address or any of your other details by logging in to your account.
If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly.
Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us.
From time to time, we have online offers that are redeemable by entering a promo code.
To redeem an online offer, enter your promo code into the promo code box, which you will find on the My Bag or Checkout page. If the promo code you are entering is not working, please check that it is still valid and not out of date.
Not right now but watch this space and be sure to follow us on social media and sign up for our newsletter so you can be first to hear about flash offers, collection previews and exclusive fashion content!
Any item you add to your shopping bag will be reserved for you for 30 minutes so you can continue shopping. After 30 minutes, the item will be removed from your bag and other customers will be able to buy it.
If you’re still having problems with your shopping bag, please contact us.
Protecting your personal information is extremely important to us, so you can shop assured in the knowledge that our site is secure.
We use one of the most secure online ordering systems available and we’re constantly improving our software so we can offer you the highest possible security at all times.
We use industry-standard Secure Sockets Layer (SSL) technology which enables sensitive information such as your name, address and other critically sensitive information like your credit card details to be encrypted. Information passed between your computer and our site can’t be read if someone else intercepts it. This technology includes:
Authentication - this tells your browser your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so it can’t be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred hasn’t been altered.
Please also note that we do not sell or trade your personal information to any third party organisations or individuals.